Unable to navigate left/right on favorites

Help and support for troubleshooting issues in RetroX
Forum rules
Before posting your questions, please check our official Troubleshooting guide at http://retrox.tv/help
User avatar
capitaineflam25
Posts: 18
Joined: Mon Apr 30, 2018 4:40 pm

Unable to navigate left/right on favorites

Postby capitaineflam25 » Thu May 03, 2018 9:47 pm

Hi,

I don’t know how to reproduce this bug for now but it happens from time to time that i’m unable to browse my favorites until i quit and restart RetroX (Nvidia shield TV)

When it happens, left an right keys have no effect. I can go up or down and browse the other menus with no problem, but when i go back to favorites i’m stuck to the one that previously had focus.

Anyone ever had this bug too ?
User avatar
robj80
Posts: 89
Joined: Fri Aug 25, 2017 3:56 pm

Re: Unable to navigate left/right on favorites

Postby robj80 » Fri May 04, 2018 5:19 pm

I have this exact issue and I posted it on here in another thread. Franco asked that I take a video to show him. I don't really know how I can take a video of it though.

my thread is here viewtopic.php?f=3&t=1107&p=3211#p3211
User avatar
capitaineflam25
Posts: 18
Joined: Mon Apr 30, 2018 4:40 pm

Re: Unable to navigate left/right on favorites

Postby capitaineflam25 » Fri May 04, 2018 5:35 pm

I guess the issue happens between the game launch and the return in RetroX.

Since i am able to navigate to the game i wanted in my favorite menu then it became impossible after the emulator has ended.

Maybe the index in the favorite menu is lost or there is a favorite count issue ?

I can do a video next time it happens but you will only see me pressing left/right and nothing happening when in the favorites menu (Whereas all other navigation seems ok : other games lists and « Select » menu)
User avatar
fcatrin
Site Admin
Posts: 1190
Joined: Tue Apr 11, 2017 6:28 pm
Location: Quilpué, Chile
Contact:

Re: Unable to navigate left/right on favorites

Postby fcatrin » Sat May 05, 2018 5:55 pm

If this is always happening you can try recording a video from the moment before launching the game. Given that me (and most) people don't have that problem I guess there is something you are doing different that I'm not aware of, that's why a video would be useful, sometimes things that people do naturally has not been considered as a use case by me.
Franco Catrin
RetroX developer
User avatar
capitaineflam25
Posts: 18
Joined: Mon Apr 30, 2018 4:40 pm

Re: Unable to navigate left/right on favorites

Postby capitaineflam25 » Mon May 07, 2018 11:34 am

OK i'll try to do the video.

I was wondering if the issue was happening only after a favorite menu update (add/remove some favorites before playing a game), if someone gets the bug too, maybe he can confirm that or not.

I have a case when i thought the bug happened also on "Trending this week", but it was not the case : i was unable to go LEFT/RIGHT for 2 seconds, during the time the menu was refreshed from online datas.
Could this be a track to follow to understand the favorite navigation bug ?
User avatar
fcatrin
Site Admin
Posts: 1190
Joined: Tue Apr 11, 2017 6:28 pm
Location: Quilpué, Chile
Contact:

Re: Unable to navigate left/right on favorites

Postby fcatrin » Sat May 12, 2018 6:28 pm

There was another post were the problem was reported when a modal windows was displayed. This doesn't seem to be the case, instead it looks like the problem is triggered when the list is being changed. Is this the case?
Franco Catrin
RetroX developer
User avatar
capitaineflam25
Posts: 18
Joined: Mon Apr 30, 2018 4:40 pm

Re: Unable to navigate left/right on favorites

Postby capitaineflam25 » Tue May 15, 2018 8:22 pm

This night it happens directly after i start RetroX, without laughing any game or doing any update to my favorites.

The video quality is poor...

https://youtu.be/Pz8MF1tBowA
User avatar
fcatrin
Site Admin
Posts: 1190
Joined: Tue Apr 11, 2017 6:28 pm
Location: Quilpué, Chile
Contact:

Re: Unable to navigate left/right on favorites

Postby fcatrin » Wed May 16, 2018 4:03 am

I can make special version that will show us more info about why it is not scrolling.

Are you using beta or public?
Franco Catrin
RetroX developer
User avatar
capitaineflam25
Posts: 18
Joined: Mon Apr 30, 2018 4:40 pm

Re: Unable to navigate left/right on favorites

Postby capitaineflam25 » Wed May 16, 2018 4:12 am

I’m on public but i can go on beta.
I give you my account email on PM.
User avatar
capitaineflam25
Posts: 18
Joined: Mon Apr 30, 2018 4:40 pm

Re: Unable to navigate left/right on favorites

Postby capitaineflam25 » Sat May 26, 2018 6:11 am

I’m on beta now, waiting for further instructions.

Return to “Troubleshooting”

Who is online

Users browsing this forum: No registered users and 15 guests