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Reactive Device
Posted: Sat Sep 29, 2018 11:42 pm
by PPGG
Hello RetroX community,
Today when I was installing RetroX to a new device, I accidentally remove RetroX permission from one of my favorite devices (Nvidia Shield).
When I try to open RetroX on the NVidia Shield, I get a message saying that's impossible to load emulators ?
How can I reactivate it on the shield ? I really don't want to reinstall it again from scratch ...
Thanks a lot for the info
Re: Reactive Device
Posted: Wed Oct 03, 2018 3:50 pm
by fcatrin
Can you send a shot so I can see the exact error message?
Re: Reactive Device
Posted: Thu Oct 04, 2018 5:33 am
by PPGG
fcatrin wrote:Can you send a shot so I can see the exact error message?
The error message is " Cannot load emulators data. Please try again later "
It stays on the screen for about 1min, then RetroX closes itself automatically. I never get a chance to enter again my email/password to reactivate RetroX on my Nvidia Shield.
Re: Reactive Device
Posted: Thu Oct 04, 2018 3:41 pm
by fcatrin
Looks like a network issue or storage issue. If you haven't added any kind of storage to your Shield try rebooting your Shield and/or rebooting your router.
Also in parallel, I can check if I've got any error reported from your device, I just need your account name to check.
Re: Reactive Device
Posted: Sat Oct 06, 2018 5:29 am
by PPGG
Hi Franco, thanks a lot for the suggestions.
I have a Nvidia Pro (500Gb internal storage), so I don't have any type of external storage.
I did reboot the Nvidia Shield and my Wi-Fi router a few times, but the issue remains.
Whenever I start RetroX, I never get an opportunity to enter my account/password again to reactivate the app.
I'm always stuck at the error message " Cannot load emulators data. Please try again later ".
Could you check if there is something wrong with my account ? My user name is PPGG.
Again, thanks a lot for the support.
Re: Reactive Device
Posted: Wed Oct 10, 2018 5:24 pm
by fcatrin
I need your user account in RetroX, PPGG is your forum account.
May be it will be faster to diagnose it with a chat session, you can reach me through
http://fb.com/franco.catrin
Re: Reactive Device
Posted: Fri Oct 12, 2018 6:16 pm
by PPGG
fcatrin wrote:I need your user account in RetroX, PPGG is your forum account.
May be it will be faster to diagnose it with a chat session, you can reach me through
http://fb.com/franco.catrin
Hi Franco, my user account is
paulogrs76@yahoo.comThanks a lot for the support !
Re: Reactive Device
Posted: Sun Oct 21, 2018 7:12 pm
by PPGG
Hi Franco, just an update: I ended up remaping manually all the game folders in my Nvidia Shield retroX.
But I noticed the same issue with reactivating retroX in another 2 devices I use for gaming.
Again I got stuck with the message " Cannot load emulators data. Please try again later " instead of being prompted to reactivate the liscenses.
Again no big deal, as I already re-installed the games manually.
But this issue happened consistently with 3 of my android devices. Just letting you know ...
Thanks a lot for the support and for maintaining this great emulator !!!