How do I remove a device from my account?

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psxfan
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How do I remove a device from my account?

Postby psxfan » Tue Jun 20, 2017 1:56 pm

How do I remove a device from my account? Actually I want to remove all the devices from my account and start fresh before I upgrade to a paid account. I can't seem to find a way to do this????
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fcatrin
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Re: How do I remove a device from my account?

Postby fcatrin » Tue Jun 20, 2017 5:22 pm

You don't have to worry about that.
Once you reach your device limit you will be asked to remove one and the app will show you a list to choose from.
Franco Catrin
RetroX developer
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psxfan
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Re: How do I remove a device from my account?

Postby psxfan » Tue Jun 20, 2017 10:57 pm

Oh, ok...Thanks! I misunderstood and thought I would be locked out after using my device limit. I'm thinking about doing my Shield, my GP-XD and eventually I'm going to make a pi box.

Thanks
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fcatrin
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Re: How do I remove a device from my account?

Postby fcatrin » Tue Jun 20, 2017 11:56 pm

Oh no, users always have control over their devices when needed.
Franco Catrin
RetroX developer
PPGG
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Re: How do I remove a device from my account?

Postby PPGG » Sat Sep 29, 2018 11:48 pm

Hello,

When adding a 7th device from my account, I accidentally removed my favorite device from the list: Nvidia Shield ?

How can I reativate RetroX on that device ?
When I open RetroX, I get a message saying that's not possible to load emulators.
I never get an option to enter Email/Passwor to again activate the device.

I really don't want to re-intall it from scratch on the Nvidia Shield, that host my largest collection of games.

Thanks a lot !
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fcatrin
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Re: How do I remove a device from my account?

Postby fcatrin » Wed Oct 03, 2018 3:52 pm

You will be asked to deactivate another device, just make sure you don't deactivate one that you are still using. Device names can be seen in Settings -> Diagnostics -> Device Info.

I saw your problem in another post, I don't know what could be that error, so a shot of the exact message will help
Franco Catrin
RetroX developer
PPGG
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Joined: Fri Apr 27, 2018 5:27 am

Re: How do I remove a device from my account?

Postby PPGG » Thu Oct 04, 2018 5:34 am

The error message is " Cannot load emulators data. Please try again later "

It stays on the screen for about 1min, then RetroX closes itself automatically. I never get a chance to enter again my email/password to reactivate RetroX on my Nvidia Shield
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fcatrin
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Re: How do I remove a device from my account?

Postby fcatrin » Thu Oct 04, 2018 3:42 pm

Ok, let's follow that problem in its own post
Franco Catrin
RetroX developer

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